Customer care
Find answers, track your order, or get in touch with our team.
Track an order
Progress and shipment details
Shipping
Delivery and free shipping
Returns
Return and refund instructions
Contact us
We’re here to help
Free standard U.S. shipping $100+Merchandise subtotal before tax
30-day returnsUnopened & sealed · Customer pays ordinary return postage
How can we help?
Choose a topic to find the details you need.
How to order
- Find your fragrance. Browse in-stock items and open a product page to see the size and details.
- Add it to your bag. Review your selection and send an order request with your contact information.
- Confirm your order. We follow up about availability, shipping, tax and payment. Sending a request does not charge your card or reserve an item.
Shipping & returns
Free standard shipping on U.S. merchandise orders of $100 or more before tax. Shipping on smaller orders is calculated during checkout or confirmed before payment.
Read the full shipping policy →
30 day returns
Contact us within 30 days after delivery. For a change of mind, the item must be unused, unopened, and sealed in its original packaging. The customer pays for return shipping or a return label. Contact us first for instructions. We handle wrong, damaged, or defective items separately.
Get in touch
Ask about availability, an order request or a fragrance.