Shipping & delivery

Shipping rates

The free-shipping threshold is calculated from the merchandise subtotal after any discounts and before tax or shipping. Orders that meet the threshold receive free standard shipping. For orders under $100, the shipping charge is shown during secure checkout or confirmed with you before payment if you send an order request. Any applicable tax is calculated or confirmed separately before payment.

Addresses and delivery methods

We currently take orders for U.S. delivery. Please enter a complete and accurate shipping address. Some fragrances contain alcohol and must travel using a permitted shipping method; a carrier may not serve every address or destination. If we discover an address cannot be served, we will contact you to arrange another eligible address or cancel and refund the order, according to your choice. We will not substitute a delivery address without your approval.

Where a carrier offers tracking, we share it when the shipment is sent. The carrier’s estimated delivery date may change in transit.

Processing and delays

We prepare paid orders after confirming stock and shipping details. We do not promise a particular delivery date unless we expressly agree to one. If we cannot ship within a promised time, we will notify you and offer a choice between agreeing to a delay or canceling for a refund. We do not replace an unavailable fragrance with a different item without your approval.

An order request is different from a paid order: sending a request does not charge you or reserve stock. We confirm availability, shipping, tax, and payment with you before completing that purchase.

Address changes and delivery problems

If you entered an incorrect address, contact us as soon as possible with your order number. We can update it before shipment when possible. Once a parcel has shipped, a carrier may be unable to redirect it. If an address issue prevents shipment, we will contact you about using another eligible address or canceling and refunding the order.

If tracking shows a problem, a package is missing, or an item arrives damaged, contact us with your order number. Keep the box and product and send photos of damage when possible. We will review tracking and the available remedy. For returns, see Returns & refunds.