Returns & refunds

Eligible returns

For a change-of-mind return, contact us within 30 days after delivery. The item must be unused and unsprayed, with its original seal intact and its original packaging, labels, and included components in the condition received. A gift set must include every component, unopened. A tester is eligible for a change-of-mind return only if it was supplied with an intact seal and is returned with that seal intact. If a listing does not specify whether a tester is sealed, please ask before ordering.

We cannot accept a change-of-mind return for a fragrance that has been opened, sprayed, unsealed, used, or damaged after delivery. This does not limit your rights if an item is incorrect, damaged on arrival, defective, or otherwise covered by applicable law.

How to request a return

1. Contact customer care within 30 days after delivery with your order number, the item, and the reason for the request.
2. Wait for our return instructions and the address or label details. Please do not mail a return to an address on the original shipping box without contacting us.
3. Pack the item securely, follow the shipping instructions we provide, and keep your proof of shipment and tracking information until the return is resolved.

Fragrance shipments can have carrier restrictions. We will explain which return method can be used; do not send perfume by an unapproved air or international service.

Return shipping

For an ordinary eligible change-of-mind return, you pay the return postage. If we provide a return label, its cost is charged to you or deducted from your refund after we tell you the amount. You may use your own trackable, permitted shipping service if we confirm the return method. Original outbound shipping charges are not refunded for a change of mind. If your order qualified for free outbound shipping, we will not add a retroactive outbound shipping charge.

If we sent the wrong item or it arrived damaged or defective, contact us so we can review it. If a return is needed because of our error, we provide a prepaid return label or otherwise cover the reasonable return cost.

Wrong, damaged, defective, or missing items

Contact us as soon as you discover a problem. Include your order number and a description. For damage or a wrong item, send photos of the item, its packaging, and the shipping box if available. Keep the item and packaging while we review the issue. We will explain the available replacement or refund and whether a return is needed. If a package has not arrived, we can review its tracking and contact the carrier. These issues are handled separately from a change-of-mind return.

Refunds

After we receive and inspect an eligible return, we refund the returned merchandise price and applicable tax to the original payment method. The payment provider may take additional time to post the credit. If an item does not meet the return conditions, we will explain why and contact you about the next steps. We do not charge a separate restocking fee.

Canceling an order

To withdraw an unpaid order request, contact us before payment. For a paid order, contact us as soon as possible. If it has not shipped, we can cancel it and refund your payment. Once it has shipped, the return policy applies. See our order terms for the difference between a request and a paid purchase.